Frequently Asked Questions

To reserve a berth, please follow these steps:

1. Log in to your account or sign up if you are a new user.
2. Search for available berths by entering your desired location and dates.
3. Browse the listings and select a berth that suits your needs.
4. Click 'Book Now' and follow the prompts to confirm your reservation and make payment.
5. You will receive a confirmation email with details of your booking. Enjoy your stay!

Yes, you can cancel or modify your booking. Here's how:

1. Cancellation: If you need to cancel your booking, log in to your account, go to the 'My Bookings' section, and select the booking you wish to cancel. Follow the cancellation process, and you will receive a confirmation email once it's done. Please note that cancellation policies may apply, and you may be eligible for a refund based on the terms and conditions.

2. Modification: To modify your booking (e.g., change dates or berth type), log in to your account and access the 'My Bookings' section. Find the booking you want to modify and click 'Modify Booking.' Follow the prompts to make the necessary changes, and you will receive a confirmation email with the updated details. Keep in mind that modifications may be subject to availability and additional charges.

Yes, Wi-Fi is available at many of our berths. However, Wi-Fi availability may vary from one location to another. To check if a specific berth offers Wi-Fi, follow these steps:

1. Visit the berth's listing page on our website or app.
2. Look for the 'Amenities' or 'Features' section.
3. If Wi-Fi is available, it will be mentioned there along with any additional information about its usage or any associated charges. Please note that while we strive to provide Wi-Fi at many berths, some remote or less frequented locations may not have this amenity. Make sure to check the berth's details before making a reservation if Wi-Fi is essential for your stay.

The standard check-in and check-out times for berth reservations are as follows:

• Check-In Time: Typically, check-in time starts at 12:00 PM (noon) on the day of your reservation. Please arrive within this timeframe to ensure a smooth check-in process.

• Check-Out Time: Check-out time is usually at 12:00 PM (noon) on the day of your departure. We kindly request that you vacate the berth by this time to allow for cleaning and preparation for the next guests.

Please note that specific check-in and check-out times may vary slightly depending on the berth and location. It's a good practice to confirm these details during the booking process or by contacting the berth owner or manager.

To complete your berth booking, you typically need the following documentation:

1. Identification: Please provide a valid government-issued identification, such as a passport or driver's license, when making a reservation. This is to verify your identity and ensure a secure booking process.

2. Vessel Information: If you are booking a berth for a boat or vessel, you may be asked to provide vessel details, including registration and insurance information. Be prepared to submit this information during the booking process.

3. Payment Method: You will need a valid payment method to confirm and pay for your booking. We accept various payment options, including credit or debit cards, bank transfers, and mobile wallets.

Please keep these documents handy to facilitate a smooth booking experience. Specific documentation requirements may vary by location, so it's advisable to review the berth listing for any additional requirements.

The amenities included with your berth reservation can vary based on the specific location and berth type. However, here are some common amenities you might find:

1. Electricity: Many berths provide electrical hook-ups to power your vessel during your stay.
2. Water Supply: Access to potable water for your boat is available at most berths.
3. Security: Berths often come with security measures to ensure the safety of your vessel and belongings.
4. Restrooms and Showers: Some berths offer restroom and shower facilities for guests.
5. Wi-Fi: Wi-Fi connectivity is available at select berths.
6. On-Site Services: Depending on the location, you may find on-site services such as restaurants, repair facilities, and fuel stations.

Please check the specific berth listing for details on the amenities provided at your chosen location. The available amenities will be listed in the berth's description and amenities section.

The pet policy for berths can differ depending on the berth owner or manager. Here's what you should know:

1. Pet-Friendly Berths: Some berths are pet-friendly and welcome guests to bring their pets on board. These berths usually have specific policies regarding pet size, behavior, and cleanliness.
2. Pet Restrictions: Other berths may have restrictions on pets, allowing only service animals or no pets at all.
3. Checking Pet Policies: To find out the pet policy for a specific berth, check the berth listing or contact the berth owner or manager. They can provide details on whether pets are allowed, any associated fees, and specific rules to follow when bringing a pet on board.

It's important to respect the pet policies to ensure a pleasant experience for all guests.

To contact the berth owner or manager, follow these steps:

1. Log in to your account on our website or app.
2. Go to the 'My Bookings' section, where you'll find a list of your current and past reservations.
3. Find the booking for which you wish to contact the owner or manager and click on it.
4. You'll see contact information for the owner or manager, including an email address and/or phone number. Use this information to get in touch with them.

Alternatively, you can also check the berth listing for contact details if you haven't made a reservation yet. Remember to be courteous and provide relevant details when contacting the owner or manager regarding your berth booking or any specific inquiries.

If you arrive late for the standard check-in time, here's what you can expect:

1. Notify the Berth Owner or Manager: If you anticipate arriving after the standard check-in time, it's advisable to contact the berth owner or manager in advance. They can provide guidance on late check-in procedures.
2. Late Check-In Options: Some berths offer late check-in options, while others may have specific instructions for late arrivals. These can include secure keyboxes, contact numbers, or designated personnel to assist you.
3. Additional Charges: Depending on the berth's policy, late check-in may incur additional charges. Be sure to clarify this with the berth owner or manager in advance.
4. Be Prepared: Make sure to arrive as close to the standard check-in time as possible to avoid any inconveniences. Always communicate with the berth owner or manager for a smooth experience.